This position is responsible for providing education, assessment, counseling, advocacy with creditors, and referral services to financial, credit, housing, and pre-bankruptcy clients in an individual and/or group setting. This position will also be responsible for assisting the Representative Payee Coordinator with administration and execution of duties set forth by the Social Security Administration (SSA), relative to payee clients.
This position will work with the Financial Health & Wellness (FH&W) Team as we strategically increase the preventative use of our financial counseling and as we assess new tools to facilitate positive behavior changes. These endeavors will help us grow our client base and increase our impact.
Horizons Financial Health & Wellness Department
The FH&W Program raises the economic stability of the region by improving the financial capability of individuals in varying levels of financial crisis or need. We work with individuals through one-on-one counseling, group education and our Representative Payee Program.
We are a HUD approved housing counseling agency, and we are a member of the National Foundation for Credit Counseling (NFCC). Counselors are required to earn and maintain relevant certification from HUD and the NFCC prior to providing counseling.
EDUCATION AND EXPERIENCE:
Requires a minimum of a Bachelor’s Degree or Associates Degree and 2 years related experience, or 4 years’ experience as a credit counselor, consumer lender, or other related experience. Experience in marketing and public speaking preferred.
The Financial Counselor / Representative Payee Assistant position is supervised by the Financial Health & Wellness Manager. The employee will get support and direction as needed but will be expected to work without significant direct supervision on a day-to-day basis.
HOURS AND SCHEDULE EXPECTATIONS:
Typical hours are Monday – Friday 8am to 5pm with a one hour lunch. Hours can vary to meet the program’s needs.
SKILLS AND ABILITIES:
Strong oral and written communication skills. Must become NFCC certified with 3 months of hire. A positive, non-judgmental attitude toward internal and external customers. Understanding of family dynamics as it relates to money management. Proficiency in the use of windows-based personal computers. Must possess the ability to maintain a positive consistent attitude in working with staff and clients, including holding the belief that people have the capacity to grow and change. This position is a mandatory child abuse reporter and must be re-certified every five years. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Horizons is an Equal Opportunity Employer.